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Delivery is free across Australia on orders of $100 or more. Below that it is a flat $25, shown in the cart before you pay.

Orders are handled and packed within 24 to 48 hours, and delivery then takes 5 to 7 days. Allow about a week from placing the order to it arriving.

Yes. Express delivery is offered at checkout for a flat $25. On orders over $100 standard delivery is free and express stays available as a paid choice.

Australia wide, including Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin.

Yes. Every price on this site includes GST, and nothing is added at checkout beyond delivery where it applies.

Yes. A tracking number is emailed as soon as your parcel ships. For logistical reasons items in the same order may travel in separate packages.

Yes, within 15 days of purchase under this shop's own published policy, in the original packaging with proof of purchase. You pay the return postage.

No. Australian law does not give a general cooling-off right for online purchases. The 15 days is our own policy, offered so you can order with confidence.

Contact us and we put it right at no cost to you. Under the Australian Consumer Law our goods must be of acceptable quality, fit for purpose and match their description, and those guarantees cannot be excluded. We cover return postage on a faulty item.

Yes, free of charge, at any time before it is dispatched. Most orders are packed within 24 hours, so email us as soon as you can.

Card through Stripe, or PayPal. Both are handled on the payment provider's own systems, so we never see or store your card number.

Yes. A receipt is emailed once payment is made, and a confirmation email with the tracking number follows when the order ships.

No. We are an online supplier with no showroom or physical premises, which is part of how the prices stay where they are.

Email theteam@customersupport.care with your order number and the email you used at checkout. A person reads it and replies, usually within one business day.

Email caseresolution@customersupport.care with as much detail as you can. Every complaint is recorded, assigned to someone to investigate, and answered with what we propose to do about it.

Yes. Online Auto Company is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, administered from Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.

Email theteam@customersupport.care. It is the fastest way and it reaches a person.

An international call centre on +66 (0) 98 391 3877. Email is usually quicker for anything about an order.

Your order number and the email address you used at checkout. That is enough for us to find it.

Support email is monitored seven days a week; most emails are answered within one business day.

Yes. Send the order number and we will check. A tracking number is also emailed as soon as the parcel ships.

Usually not. Tracking can sit still for a day or two in transit. Email us and we will chase it with the carrier.

Tell us straight away and send a photograph if you can. Damaged or incomplete orders are put right at no cost to you.

Email us with the order number and what arrived. We arrange the swap and cover the postage.

Only before the order is dispatched. Email us as soon as you can, because most orders are packed within 24 hours.

It is usually easier to place a second order. If the first has not been packed, email us and we will try.

Yes, and we would rather you asked. Send the car's make, model and year with the question.

caseresolution@customersupport.care. It is recorded, assigned to someone, and answered with what we propose to do.

Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153. It is an administration office, not a returns address; ask us before sending anything back.

There is a link on the reviews page. Good or bad, it is read.